The rules
Everything you would rather know beforehand.
Short, plain and honest. If anything here is unclear, ask before you book rather than after.
- Paying for home service
- If she is coming to you, at least 60% is paid before the date is confirmed, and you are welcome to pay in full. She is travelling with her whole kit for a slot she cannot fill again.
- Paying in the studio
- Nothing up front. You settle on the day, before or after the session.
- Moving a booking
- You can move a booking once, free, with at least 48 hours notice. Inside 48 hours it depends on what else is in the diary that week.
- Cancelling
- The part you paid for home service is not refundable, because the slot and the journey were both held for you.
- Running late
- There is a 15 minute grace. Past that, the look may have to be simplified so the next client is not pushed back.
- Photographs of your look
- She will ask before using any picture of you. If you would rather she did not, say so - it changes nothing about the booking.
- What she keeps
- Your name, phone number and email, so she can confirm and remind you. Nothing else, nothing shared, and nothing sold.
